Boom Shankar Returns & Exchange Policy 2025
We hope you absolutely love your Boom Shankar purchase, but if it’s not quite right, we’re here to help with a hassle-free, no-handling-fee returns process. Below you’ll find our returns, exchanges, and faulty item policies for all our customers.
General Returns Policy
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Items must be unworn, unwashed, in original condition, with all tags attached and in their original packaging.
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We cover return postage costs only if the item is faulty.
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Sale and promotional items can be returned for exchange or store credit only (valid for 3 years).
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Items marked FINAL SALE are not eligible for return unless faulty.
Returns – Australia
- Items must be returned within 35 days of delivery.
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Change of mind or size exchanges: $10 AUD Australia Post return label fee.
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Refunds available for full-priced items only (excluding shipping costs).
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Store credit (valid for 3 years) available for sale or promotional items.
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All replacements are sent via Australia Post Express Post once your return is processed.
Returns – USA & New Zealand
- Items must be returned within 45 days of delivery.
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Returns due to change of mind or size must be sent back at the customer’s expense.
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Refunds available for full-priced items only (excluding shipping costs).
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Sale or promotional items eligible for exchange or store credit only.
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Instant Exchange available – we’ll ship your replacement item immediately before receiving your original back. A hold will be placed on your credit card and only charged if your return isn’t received within 28 days.
Returns – Rest of the World
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Returns due to change of mind or size must be sent back at the customer’s expense.
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Refunds available for full-priced items only (excluding shipping costs).
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Sale or promotional items eligible for exchange or store credit only.
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Please ensure your return is sent via a tracked service to avoid delays or lost parcels.
Faulty Items
We are so sorry if your order arrives faulty.
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Please contact shop@boomshankar.com within 10 days of receiving your order with your order number, description of the fault, and clear photos.
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We’ll review your claim and, if approved, offer a refund, replacement, or store credit.
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Faulty returns are free of charge—Boom Shankar will provide a prepaid returns label.
How to Start a Return
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Submit your return via our Returns Portal.
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Select your preferred resolution: refund, store credit, or exchange.
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Follow the instructions provided for your region.
Additional Notes
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Handmade & hand-printed items may have slight variations in colour, print, or stitching—these are part of their unique character and are not considered faults.
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Please check the fit notes in each product description to ensure you select the right size, as fit is not considered a fault.